If you have a problem with anything regarding Internet Satellite TV Player, please read the Frequently Asked Questions (FAQ) section first (Help File).

If you still can't find the answer you are looking for, you can contact us through e-mail at:

Support (Software Issues) : support@istvplayer.com
Support (Account Issues) : accounts@istvplayer.com
Support (General) : members@istvplayer.com

Important information before contacting our technical support

Please Note the following guidelines if you would like to report a problem with either the software or account matters:

• All communications MUST be in ENGLISH language ONLY.
• To avoid translations problems and/or conflicts, Any communication that is not in English language will be IGNORED.
• Please allow up to 72 hours (3 business days!) for us to be able to investigate the problem and try to solve it before getting back to you.

• Your "Customer Id"
• Your "Microsoft Windows" version number
• Windows Media Player version
• The exact error message
• A description of the problem and the steps required to reproduce it (Only if possible!)

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For users:

Please refer to our Contact Us page, Thank you!